Our soft play packages are specifically designed for babies, toddlers, and young preschoolers, typically from 6 months up to 5 years old. Older children are not permitted on the equipment as they can cause accidental damage or compromise safety

Yes, absolutely. A responsible parent or guardian must supervise children at all times. Our team sets up a secure and padded perimeter, but we do not provide active childcare or supervision during your hire period.

Yes. We carry $10 million in Public Liability Insurance for your peace of mind. A copy of our certificate of currency can be provided upon request.

Hygiene is our top priority. Every single item—including mats, ball pit balls, and foam blocks—is thoroughly scrubbed to remove dirt, and then treated with commercial-grade, non-toxic sanitiser after every single hire

To keep the equipment pristine and safe, we enforce a strict no shoes, no food, and no drinks policy inside the play zone. Both children and adults must wear socks. Sharp objects, jewellery, and high heels must be removed before entering

Yes! All of our standard event packages include professional delivery, complete setup, and pack-down. We usually arrive 1 hour before your event starts to set everything up, and this setup buffer is completely separate from your paid hire time.

Space requirements vary by package. Our smallest toddler zones fit into a 3m x 3m area, while our larger adventure setups require a minimum flat space of 4m x 5m. Please ensure your chosen location is a flat, clear surface.

Yes, provided the weather conditions are safe. During hot months, the equipment must be placed undercover or in complete shade such as under a patio or in a garage or in your  home because foam mats and PVC material can heat up rapidly and burn soft skin. We cannot set up on mud, gravel, or uneven slopes.

Our base packages cover a 4-hour standard hire period. If you require extended hours or overnight hire, please mention this on your booking enquiry form so we can provide a custom quote.

Yes, a fully refundable $100 bond is applied to all bookings. This is processed back to you after your event packdown in cash, provided the equipment is collected in a clean condition with no permanent stains or missing items.

Because our soft play items are not waterproof, we cannot set them up outdoors in the rain. In the event of bad weather, we will help you relocate the setup indoors or offer a flexible rescheduling date.

We have a strict zero-tolerance policy for face paint, glitter, slime, silly string, and pens near the equipment. These items contain pigments and chemicals that permanently stain or dissolve the PVC coatings. If face paint or glitter stains are found on the equipment, the security bond will be forfeited to cover heavy chemical cleaning or replacement fees.